• As long as a customer has their Cobb equipment under a full service agreement, Cobb will guarantee the unit’s performance.
•In the event there is a reoccurring problem that needs attention, Cobb will go through a pre-determined escalation procedure.
•Escalation Procedure: The initial step is for the service technician to bring in his/her service supervisor. After the issue has been given the attention of the Cobb management, if the problem still exists the manufacturer will be brought in to evaluate and resolve the issue. If resolution cannot be obtained, a replacement copier will be provided for the duration of the lease.
• Cobb Technologies will provide a loaner copier if we are unable to get the customer’s machine working within 24 hours.
