Category: Meet Our Team

30 Mar 2018

Meet Our Team: Alan Watson

As Richmond service manager since December 2015, Alan Watson has been an instrumental piece in ensuring that Cobb clients are treated with the best service in the state. Whether it is keeping technicians up-to-date on the latest training, maintaining the condition of service vehicles or keeping a pulse on the influx of Richmond-area calls, Watson is a key part of Cobb’s award-winning service team.

“My favorite thing about working here is the people,” said Watson. “The technicians I manage always have a great attitude, and they’re easy to work with because they do exactly what they need to do. They’re a good bunch.”

When he’s not keeping tabs on Cobb’s service, Watson, who was born and raised in Warwickshire near Stratford-upon-Avon, can be found outside of work riding around in style.

Watson is a car guy, with an eye for the antiques. He and his wife take their white 1972 MGB (think James Bond) to the wineries around the outskirts of Richmond. Last year, Watson and his wife shipped his MGB down to the Florida Keys and rode around town. A few hours in, though, he and his wife noticed a funny burning smell and decided to call it a day. When Watson looked down, he realized his flip-flop had melted due to the car’s floorboards overheating.

“Although the flip-flop was a lost cause, luckily a little insulation was all that was needed to clear up the heating issue,” said Watson. “It was a good reminder that they call them ‘antiques’ for a reason.”

Cars aren’t the only interesting thing about Watson, however. He and his wife adopted a 7-year-old girl from Russia named Lena, who is now 32. This past year, she went on a quest to find her birth parents and ended up catching the attention of a Russian reality TV series, similar to the Jerry Springer show.

“I wasn’t much keen on going to Russia and being brought on this show,” said Watson. “I think if you’re going to meet your blood relatives for the first time, you don’t want it to be on the equivalent of the Jerry Springer Show.”

Although the episode fell through, there is a happy ending. The crew helped Lena find her relatives- an aunt and an uncle, who she was able to meet.

23 Feb 2018

Meet Our Team: Loren Huff

Building and maintaining a client relationship can be tough for anyone, but Loren Huff somehow can handle dozens at once. How, you ask?

“Well I read a lot of cheesy romance Nicholas Sparks novels, so that might help,” Huff says, laughing.

As the lead for our account management crew, Huff is Cobb’s secret weapon for keeping our clients happy and satisfied. Like her Sharpei Boxer, Jackson, she knows how to bring in a pleasant attitude and a warm heart to all those surrounding her.

Born in upstate New Jersey, Huff spent almost her whole life here in Virginia. This upcoming June, she’ll be celebrating her fourth year with the company. She specializes in managing several client accounts and finances with Cobb. Being the first point of contact, her team knows exactly where to go when looking for answers to their questions.

“She’s very endearing, very approachable…sweet is just an understatement,” said business relationship manager Maria McLaughlin. “She demonstrates good quality to both the customers and to her co-workers, especially since she has that sweet, easily recognizable voice.”

Her favorite aspect of the job is meeting new workers and hanging out with all the people. Huff is also a Cobb Ambassador, meaning she welcomes new company workers on their first day to teach them what Cobb is all about.

16 Nov 2017

Meet Our Team: Monica Newcomer

Monica Newcomer is a business improvement specialist at Cobb. She will be celebrating her seventh year at Cobb in March of 2018. Previously, Monica was a helpdesk specialist in Cobb’s SIMS Center, and moved into her current role within the last year.

Specializing in improving office efficiency and productivity, she also helps her customers lower costs. Her favorite part of her job is connecting with people and building long-term relationships. Along with other great attributes, she always brings a cheerful element of positivity and encouragement to our team. 

Monica lives with her husband of nine years, Justin, and their 4-year-old daughter, Riley, in the Richmond area. When she’s not in the office, she enjoys spending quality time with her family and friends.