3 min read

GoTo Connect- An Honest Review

GoTo Connect- An Honest Review

In today’s business world, staying connected is imperative no matter where you are — whether you’re at your desk, at your home, or waiting at the airport for a connecting flight, business needs to happen when clients and team members are available.

However, personal cellphones are an inefficient and non-secure method for your sales and customer service representatives to use when communicating with customers, as it can be difficult to manage the multitude of various devices, as well as keep track of each device's data.

So, what’s the solution for this? Voice over IP systems. To learn more about what VoIP phone systems are, how they work, and the benefits they can bring to your organization, visit our VoIP service page.

In this blog, we’ll review one of the most popular (and for good reason) VoIP solution on the market today: GoTo Connect.


Let’s start off with the features that make GoTo Connect the powerful platform that it is:

  • Cloud PBX
  • Custom Hold Music
  • Dial Plan Editor
  • International Calling
  • Call Routing
  • Caller ID
  • Do Not Disturb
  • Find Me/Follow Me
  • Advanced Ring Strategies
  • Pre-Call Announcement
  • Unlimited Call Queues
  • Wait Time Announcement

In addition to these features, GoTo Connect also offers the follow video conference features:

  • 250 meeting participants
  • Up to 25 HD Video feeds
  • One-click screen sharing
  • Personal Meeting Rooms

The features listed above are simply the highlights — there’s a lot more once you start digging into what GoTo can do. However, let’s look at some of those features in more detail.

Call Routing

Using the Call Routing feature, you can set calls to automatically route to a particular phone or set of phones. So, for example, imagine a client calls a sales representative’s phone, but they are currently traveling to a client’s office for a face-to-face meeting. As soon as that client dials the representative’s desk phone, the representative’s cellphone will also start to ring, allowing them to take the call from wherever they are.

Unlimited Call Queues

If you’re familiar with classic PBX phone lines, you’ll understand how expensive multiple phone lines can be, especially if new physical lines need to be added to meet your call infrastructure’s needs. However, with unlimited call queues, you’ll never have to worry about a client hearing a busy signal again. Plus, with the wait time announcement feature, you can even manage client expectations during high-volume times of day when multiple phone lines are in use.

One-click screen sharing

Showing is always better than telling. And using GoTo’ s simple one-click screen sharing feature, you can quickly share visual ideas with clients on the go, without missing a beat in your conversation.


For organizations with 50 or more employees, GoTo Connect offers two tiers of pricing.


GoTo’ s Standard plan offers the following features for $23 per month per user:

  • Local or toll-free number options
  • Video meetings up to 150 participants
  • Integrations with Outlook & Google Workspace
  • Unlimited users
  • Unlimited auto attendants, call routing, and queues
  • CRM integrations with HubSpot, Salesforce, etc.


GoTo’ s Premium plan offers all the features available in their standard plan, plus the following features, for $31 per month per user:

  • Video meetings with up to 250 participants
  • Integrations with Teams, InformaCast, and more
  • Advanced Contact Center


GoTo is one of the simplest VoIP solutions to install and requires little hardware installation if you already have VoIP enabled phones. GoTo is compatible with most major phone brands and offers its users free downloads of their mobile app off both Google Play and the App Store.

GoTo also comes with a built-in, software-based data usage management system, meaning you don’t have to install any extra hardware to your server to mitigate loss of call bandwidth.

Both the mobile and desktop app are simple to understand and use. In our experience as a VoIP service manager, we have noticed clients quickly get up to speed with how to access and leverage all this platform’s features.


GoTo Connect is a powerful VoIP platform. However, what makes it truly shine as a leader in the VoIP space is its ease-of-use, and that its developer also provides digital conference software, GoTo Meeting, and webinar software, GoTo Webinar. When used together, you can provide your employees and clients with a seamless experience, regardless of where they are located.

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