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Gmail and Scan to Send - Interruptions Starting May 30th

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If you use Google’s email client service, Gmail, and you use the “scan to email” feature on your office’s copier, you may be in for an unwelcome surprise this spring.

Starting May 30th, Google has announced it will no longer allow Gmail to work with “less secure” apps. What this means is that any application that is not Google Chrome, or the actual Gmail app, will no longer be supported by Gmail itself.

To sum it all up, your copier doesn’t send emails using Google Chrome; so starting May 30th, using Gmail for your copiers’ scan-to-send feature will no longer be supported. Luckily, you don’t need to find a new email client, nor get a new copier to fix this problem.


While this new change can completely curtail your ability to scan from your copier to Gmail, all you need to do is enable two-factor authentication (2FA).

After enabling 2FA, you’ll then create an app password. Google will automatically create this password for you, as a 16-digit numerical string. You can then use this password to connect your copier to Gmail. After this, you can continue using your scan-to-send feature as normal. You’ll only need to enter in your password when you switch out your old copier for a new one.

Below, you’ll find the exact steps you need to take to enable 2FA on your Gmail account:

  1. Open your Google account.
  2. Then, click on the “Security” tab on the left of your screen.

From there, you’ll see this view:

Screen Shot 2022-04-08 at 10.33.59

Scroll down until you see “2-Step Verification.”

  1. After clicking on “2-Step Verification,” you’ll see a button that reads “Get Started.” Click it.
  2. After entering your password, you’ll be required to enter in your phone number. You can select if you want to receive your 2FA code via text or phone call.

Screen Shot 2022-04-08 at 10.38.01

5. Press "Done."

After inputting your phone number, you’ll receive a code which you’ll need to then input on the screen to verify you have connected the correct device. After completing the steps, your 2FA login for your Google account (and Gmail) is all set up!

After setting up your 2FA for Gmail, you’ll next need to create an app password for the copier you use for scan-to-send.


Once you’ve completed the 2FA process, follow these steps to set up an app password for your copier that you use to scan.

  1. Head back to your Google account. From here, you’ll click the “Security” tab again, and then underneath the “Signing in to Google” section, select “App Passwords.”
  2. At the bottom of your screen, choose “Select App,” and then choose the app you are using. In this case, you’ll select “other custom name”.
  3. Then, press “Select Device,” choose your copier, and then select “Generate.”
  4. Enter the generated password as the directions state in the prompt that appears. This password will show up as a 16-digit code in a yellow bar on your device.
  5. Make sure you write the password down or copy and paste it into notepad.
  6. Press “Done.”
  7. You can now log into your copier/scanner and change the scan to email password setting by replacing the old password with the Google App password.

The password created by Google for your device will only need to be entered once. After doing so, you’ll be able to scan to email using Gmail as you always have, even after May 30th!

If you have any questions about ensuring your copier’s functionality remains viable as technology and support features change, reach out to us here.

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